SHIPPING POLICY

Rule One Proteins South Africa will (via The Courier Guy) courier your purchase to you anywhere in South Africa.

Orders over R1000 will be delivered free of charge nationwide within major city centres, Orders below R1000 will be charged a courier fee of R75 nationwide.  

For orders outside of major city centres please contact us.

Major city centres are areas considered to be anywhere within 50 km of a Main Centre.

Deliveries within Johannesburg will be shipped overnight and will be delivered by 17:00pm the following day. National orders will be dispatched to the courier the following day and delivered within 3-4 working days.

*Please note: rates may differ for special deliveries. These include areas such as plots, farms, game reserves embassies and remote areas. Unfortunately we cannot deliver to a PO BOX. For more information please contact us.

In the event of a delay, preventing us from delivering within the specified times Rule One Proteins South Africa will contact you to update you on the situation as well as inform you on the new delivery schedule.

Orders will be couriered during working hours between Monday and Thursday. Orders placed on a Friday will be dispatched by the courier the following Monday. Please note that delivery may be affected by public holidays, in such an instance please allow for additional delivery time.

If you wish to collect an order you may do so at:

49 Stellar Avenue

Unit 8

Crown Mines.

Johannesburg

Please contact us on 081 7853663 or sales @ruleoneproteins.co.za to arrange collection.

Major city centres include:

Johannesburg

Durban

Cape Town

Port Elizabeth

East London

George

Bloemfontein

RETURNS POLICY

If you would like to return an item please ensure that it is returned within 30 days of delivery, it is unopened, in a good condition and has the security seal on it. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

You should expect to receive your refund within four weeks of giving your package to the return courier; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order. Rule One Proteins South Africa will refund you the full purchase price of the product (Less shipping fees if applicable)

HOW DO I RETURN AN ITEM?

For returns procedure please contact us on 081 785 3663 or info@ruleoneproteins.co.za

Returns must be boxed and received within 30 days of the date of purchase, and have been purchased at www.ruleoneproteins.co.za

Please include a copy of the actual purchase receipt and a brief explanation of your return with the unused product, and send to:

African Trade Distributors. Pty Ltd

Attention: RETURNS

UNIT 8

49 Stellar Avenue

Crown mines

Johannesburg